Frequently asked questions

VA is a remote professional who handles your admin tasks, everything from managing your inbox and calendar to booking appointments, doing research and running your business admin. Think of me as your organised, reliable, behind-the-scenes support person.

However works best for you, email, WhatsApp or a shared task list. Most clients message me tasks as they think of them and I action them within my working hours. You’ll also receive regular updates from me so you always know what’s been done.

Safely and securely. For Gmail and Google Calendar I use official delegated access, no password sharing needed. For Outlook I’m added as a delegate user. I use a secure password manager for anything else. Your security is always my priority.

Absolutely. Everything you share with me is treated with complete confidentiality. My service agreement includes a full confidentiality clause and I comply with UK GDPR in the handling of all client data. I am registered with the ICO (Information Commissioner’s Office).

I work Monday to Friday, 9am–5pm. You can send me tasks at any time and I’ll action them during my working day. I’ll always let you know if I’m going to be unavailable (holidays, etc.) with plenty of notice.

Once you’ve signed the service agreement and your first invoice has been paid, I can usually start within 2–3 business days. I’ll send you a welcome pack and we’ll have a short onboarding call to get everything set up.

No long contracts here. I ask for 14 days’ written notice to end or pause your retainer, that’s it. I want clients to stay because they love the service, not because they’re locked in.

My focus is UK-based clients as I understand the local context best. That said, I’m happy to discuss remote clients on a case-by-case basis.

Any additional hours above your monthly package are billed at my standard hourly rate. I’ll always let you know before going over so there are no surprises.

Retainers are invoiced at the start of each month and payment is due within 7 days. I accept bank transfer and most major payment methods.